🎸 For Our Tribe: Who We Are & What We Stand For
Hey there, music fan. Welcome to Bandtees Store. We’re not just a store; we’re a community for those who live and breathe music. Our gear—from limited-edition tees and headwear to statement outerwear—is designed to be worn loud and proud. We get it. Your style is your signature, and the fit has to be just right. That’s why we’ve crafted shipping and returns policies that are as straightforward and reliable as a classic riff. No fine print, no hidden fees, just clear communication and battle-tested solutions to keep your vibe in perfect harmony.
🚚 Shipping Info: Get Your Gear, Fast
We ship worldwide to our global tribe (excluding some remote regions). Once you place your order, our crew gets to work.
Order Processing Time
We need 1-2 business days to pick, pack, and prepare your limited-edition gear with care.
Shipping Methods & Delivery Times
Choose the shipping speed that fits your rhythm:
🚀 Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment.
Tracked and reliable for when you need your new gear on the double.
🐢 Free Shipping
- Carrier: EMS
- Cost: FREE on orders over $50.
- Delivery Time: 15-25 business days after shipment.
Perfect for the patient fan looking to save some cash.
Please note: Delivery times are estimates and can vary based on destination and customs processing. You’ll receive a tracking number once your order ships.
📦 Our No-Fuss Returns & Exchanges Guarantee
Your satisfaction is our final encore. If the gear doesn’t fit the vibe, we’ll make it right. Here’s your roadmap.
🛡️ The Core of Our Policy: Fair & Secure
Just like our music, our policy is built on transparency and respect. We have a no-compromise attitude toward making things right for our fans.
THE RUNDOWN: What Can & Can’t Be Returned
✅ Eligible for Return/Exchange:
- Shirts, Outerwear, Women’s Apparel: Must be unworn, unwashed, with all original tags attached, and in the original packaging.
- Headwear (Hats, Beanies): Must be unworn with all original tags and packaging.
Timeframe: All returns must be initiated within 15 days of you receiving the delivery.
❌ Final Sale / Non-Returnable Items:
This is crucial, tribe. The following items cannot be returned or exchanged unless they arrive defective:
- CDs & Music Media: Due to copyright and duplication potential, all CDs and physical music items are FINAL SALE.
- Custom or Personalized Items: Clearly marked as “final sale” at purchase.
- Any item without original tags, or that has been worn, washed, or altered.
- Items damaged due to misuse after delivery.
*Our Mistake? We Got You. If you receive a defective or incorrect item, we cover all return costs. Just contact us immediately.
YOUR STEP-BY-STEP BACKSTAGE PASS (The Return/Exchange Process)
1 Initiate Your Request (Within 15 Days)
Don’t just send gear back. Email our crew at [email protected] with the subject line “Return/Exchange Request – Order #[Your Order Number]”.
Include this info to make it super quick:
- Your Order Number
- Your Full Name
- Item(s) for return/exchange (Name, Size, Color)
- Reason (e.g., Size too large, changed mind, defective item)
- Requested Action (Refund / Exchange for specific item & size)
- Confirmation that the item is unworn, unwashed, and tagged.
2 Get Your RMA & Shipping Instructions
We’ll respond “faster than a quick-draw PayPal checkout” (usually within 24 hours) with:
- A Return Merchandise Authorization (RMA) number.
- Instructions on where to send the item.
- A prepaid return shipping label if the return is due to our error.
For standard “changed mind” returns, you are responsible for return shipping costs. We recommend using a trackable service (DHL, FedEx, EMS) and keeping the receipt.
3 Pack & Ship
Securely pack the item in its original packaging with all tags. Write the RMA number clearly on the outside of the package. Ship it to the address we provide.
International Tribe: You are responsible for international shipping costs and customs duties. Mark the package as “RETURNED GOODS” to avoid extra taxes. Send to our US facility: Bandtees Store, 3151 Hummingbird Way, VENUS, US 33960.
4 The Encore (Your Refund or Exchange)
Once we receive and inspect your return (typically within 5-7 business days of arrival):
- For Refunds: We initiate the refund to your original payment method.
- For Exchanges: We ship your new item immediately, subject to stock. If it’s out of stock, we’ll contact you for an alternative or refund.
REFUND TIMING: WHEN THE FUNDS HIT YOUR ACCOUNT
We process the refund as soon as we approve the return. The clock for it to land in your account depends on your bank or provider:
- Credit/Debit Cards (VISA, Mastercard, JCB): 5-10 business days after we process it.
- PayPal: 3-5 business days after we process it.
You’ll get an email confirmation the moment we issue the refund.
NEED BACKUP? CONTACT THE CREW
Questions? Concerns? Just want to talk it through? We’re here for you. Roar at our dedicated support team.
Email: [email protected]
Store Address: 3151 Hummingbird Way, VENUS, US 33960
We believe in clear communication. Let’s get your tune back in harmony.